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Digicel Group

Digicel, a full-service telecommunications provider was going through a period of digital enablement and business transformation. They needed the subject matter expertise, industry knowledge and transformation experience to make this transformation successful.

Digicel turned to NP Group to conduct a search across the Caribbean, Latin America and the South Pacific to find exceptional permanent candidates. By using our technology recruitment service, they were able to ensure the talent they needed to support their transformation was acquired quickly, efficiently and seamlessly.

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Through our global network we achieved the following:




Month project


Executive appointed


  • Geography: Caribbean, Latin America & South Pacific
  • Solution: Technology Recruitment – Digital & Transformation
  • Client: Digicel
  • Talent Secured: Transformation Directors, Project and Programme professionals, Finance and Architecture
Technology Recruitment
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Client Quote

From the moment telecommunications organisation partnered with NP Group exceptional business transformation talent was acquired. Recruiting in challenging locations had its difficulties, but NP Group’s global networks proved exceptional. They helped the organisation achieve business transformations plans by successfully making 22 placements over 6 months.

  • The Challenge

    Digicel, a full-service telecommunications provider operating in over 30 markets with over 6,500 employees embarked on a journey of business. As new business models emerge and customer expectations grew in their market, they knew they needed to change the way their business operates.

    However, they didn’t have the talent to be able to successfully implement the digital and business transformation programmes they had planned. From Executives to Managers, Digicel needed to make a number of key hires made across the Caribbean, Latin America and the South Pacific.

  • The Solution

    Digicel needed a talent acquisition partner they could trust to conduct a confidential search for business transformation experts and executives. They needed someone with a global reputation who could translate their Employee Value Proposition (EVP) into a local recruitment strategy.

    We deployed our team of digital & transformation consultants who used their specialist knowledge to quickly establish what the telecommunications organisation was looking for. They rapidly grasped the nuances of this business transformation programme and used their extensive networks to find candidates with the right skills, experience and cultural fit. When Digicel needed to appoint a Transformation Director, Head of PMO and Regional CFO our consultants were well placed to find executives who each had the right cultural alignment with the organisation.

  • The Results

    Through our global network we achieved the following:

    • 22 hires made over 6 months
    • Roles filled included Project and Programme Managers across Digital, Business Change and Product
    • Executives appointed included Transformation Directors, Head of PMO, Regional CFO and Director of Architecture
    • Reduction in the average time to hire

Consultant Profile

Mark Alborough

Managing Director, Technology Recruitment

Mark has been in the industry for over 25 years and currently heads up the Account Management team within NP Group. Along with his in-depth knowledge of the global Infrastructure, Networking & Cloud recruitment sector, he also heads up the delivery of NP Group’s cloud & infrastructure professional services offering which gives IT Managed Service/Professional Service/IT Vendors access to a pool of technical resource to help deliver client assignments. He has worked with hundreds of organisations from start-up SME to Global companies to help build out high calibre resource programmes to help deliver against companies strategic planning and demand.

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